Customer Service Course

Are you ready to take your customer service skills to the next level? Then the Customer Service Excellence course is the perfect choice for you!

In today's fast-paced business world, delivering exceptional customer service is essential for success. Customers expect more than ever before, and businesses that can meet and exceed those expectations will thrive. This course will equip you with the skills and knowledge you need to deliver exceptional customer service that sets you apart from the competition.

With the Customer Service Excellence course, you will learn the key principles of customer service, including how to anticipate and exceed customer expectations, how to communicate effectively with customers, and how to handle challenging situations with confidence and professionalism. You'll also discover how to build strong relationships with customers and colleagues, and how to create a culture of customer service excellence within your organisation.

But it's not just about what you learn - it's about how you learn it. That's why this course is designed to be interactive and engaging, with a range of practical exercises and real-world examples to help you apply your new skills in a meaningful way. You'll also receive feedback and guidance from experienced instructors, who will help you to identify areas for improvement and develop a personalised action plan to achieve your goals.

And the best part? This course is entirely self-paced, meaning you can fit it around your busy schedule. You'll have access to a range of resources and practical exercises, and receive a certificate of completion to showcase your new skills to potential employers.

So, whether you're just starting out in your career or you're an experienced professional looking to take your customer service skills to the next level, the Customer Service Excellence course is the perfect choice for you. Sign up today and take the first step towards delivering exceptional customer service that will help you achieve your career goals!

• Customer Service Course 54:55

  • 1: Introduction 01:30
  • 2: Customer Service Roles 05:33
  • 3: Customer Service Skills 08:45
  • 4: Serving customers using social media platforms 04:47
  • 5: Building a rapport in social media 02:49
  • 6: Building customer relationships 08:40
  • 7: Adopting language techniques 05:24
  • 8: Improving your customer engagement 04:31
  • 9: Evaluating your customer experience 06:26
  • 10: Put policies in place 01:38
  • 11: Ethics in customer service 04:52

• The fundamentals to customer success
• How to build strong, long-lasting customer relationships
• Excellent communication skills
• How to manage customer conflict
• Building a better rapport with customers
• Serving customers using social media platforms

Why Choose this Course?

• Conducted by industry experts
• Get Instant E-certificate
• Fully online, interactive video course
• Developed by qualified professionals
• Self-paced learning and laptop, tablet, and smartphone-friendly
• 24/7 Tutor Support

• Anyone working in a customer-facing environment
• Established customer service managers and team leaders
• Entrepreneurs looking for ways to improve business start-ups
• Those wanting to progress into the world of customer service
• Business owners looking for content to motivate in the workplace
• Those working in a commercial support role
• Sales advisors
• Product managers
• Marketing managers
• Account managers
• Customer support agents

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Reed Courses Certificate of Completion

Digital certificate - Included